Byggmax.

The Situation

Byggmax was processing web orders through their customer success team. The work was real — supplier contact, order verification, logistics coordination across Sweden, Finland, Norway, and Denmark — but it sat alongside everything else the team was carrying. Backlogs built. Orders stalled.

The problem wasn't people; it was structure. What they needed wasn't more effort in the existing setup. They needed a dedicated system for web order handling — one that could own the process end to end without pulling their internal team into the details.

What We Did

Web Order Operations

Indpro placed a team that took ownership of the full web order cycle. Every order that comes in is verified, sent to the supplier, confirmed on return, and communicated to the customer. The team coordinates with logistics, purchasing, finance, and store operations across all four markets — in one continuous flow, without Byggmax managing any of it.

Returns & Cancellation Portal

The engagement grew. Over time, Indpro moved from order operations into development: redesigning and building Byggmax's return and cancellation portal from the ground up.

The existing portal was outdated and incomplete — it didn't reflect the actual complexity of Byggmax's return process, which includes seller-specific rules and four separate language markets.

The new portal was built as a standalone product and integrated directly into the existing e-commerce environment. It handles:

• Single and multiple product returns
• Seller-specific return rules for each vendor group
• Cancellation requests
• Four language markets (Swedish, Danish, Norwegian, Finnish)

Security was the primary constraint throughout — not an afterthought at the end of build.

The Result

Backlogs cleared. Order processing became structured and predictable. A portal that previously left gaps in the return process now handles the full range of scenarios Byggmax's customers actually face.

The relationship that started as operational support has expanded into product development — not because it was planned that way, but because the work was trusted enough to grow.

"Indpro has been very good at managing our web orders — they always praise the team whenever management meets them on site."

— Samanta Wong, Change Manager, Customer Success & Weborder, Byggmax